At Crest Nicotine, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please review the following policy to understand your rights and our procedures.
Eligibility for Returns
Returns must be requested within 30 days of the original purchase date.
Items must be in their original, unused condition and in the original packaging to be eligible for a return.
Due to health and safety regulations, we cannot accept returns of any opened or used products, including nicotine pouches, cartridges, or other consumable items.
Non-Returnable Items
Opened or used nicotine pouches and cartridges.
Products marked as final sale or clearance items.
Gift cards and promotional items.
Return Process
Initiate a Return: Contact our customer service team at [email/contact information] to initiate a return. Please include your order number and the reason for your return.
Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to send your item back to us. You are responsible for the shipping costs of returning the item.
Inspecting the Return: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund based on the condition of the product.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was received damaged or defective.
Refunds (if applicable)
If your return is approved, we will process a refund to your original payment method within 7-10 business days.
Refunds may take additional time to appear in your account depending on your bank or card issuer’s processing times.
If you have not received your refund within the stated timeframe, please check with your financial institution before contacting us at [email/contact information].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at info@crestnicotine.com
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including covering return shipping costs if necessary.
Exceptions
Custom or personalized orders cannot be returned or refunded unless they arrive damaged or defective.
For hygiene reasons, opened products cannot be returned.
Changes to the Returns and Refund Policy
Crest Nicotine reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on the website.
Contact Information
For any questions regarding returns and refunds, please contact us at:
